The 48-Hour Window: Why Most Practices Lose Patients Before They Ever Come Back
The decision to return to your practice is made within 48 hours of walking out the door. Most practices send their first follow-up 7-30 days later. That’s the Ghost Tax.
The decision to return to your practice is made within 48 hours of walking out the door. Most practices send their first follow-up 7-30 days later. That’s the Ghost Tax.